General Information Things to Know Before You Go: We will send you a complete confirmation brochure with directions when you make a reservation. Please check it over carefully to be sure the dates, locations and activities are correct. Check-in time for Kennebec & Dead River trips is 8:00AM daily. Check-in for Penobscot trips is 7:00AM daily. Regular Kennebec and Dead River trips return to the base between 2:00PM and 3:00PM for lunch with the day's activities ending by 5:00PM. Regular Penobscot trips eat on the river and return by 4:30PM, with the day's activities completed by 6:00PM. We will provide you with a paddle, life jacket, and helmet - helmets are optional on the Kennebec and Dead, but required on the Penobscot. Wetsuits are required on some early and late season trips and other times based on weather conditions; our staff will recommend what is appropriate. If at the end of the day you feel that some or all of your wetsuit was not needed, we will refund the rental fee. For personal clothing on the river we recommend a bathing suit or shorts, sneakers or river sandals. Wool socks and polypropylene long underwear or fleece add comfort on cool days. (Do not bring cotton to wear on the river as it does not dry and you will be cold.) NEOC has plenty of cool weather rental wet suits, booties and spray tops to make you more comfortable and will advise you when you need them. At the base, leave a towel, a warm, dry change of clothes including socks, shoes and underwear for post-trip showering and changing. We sell inexpensive, waterproof cameras. In addition, we have a professionally produced video and slide presentation every day, no matter what the group size after the trip, with both prints, videos and DVD's available for purchase. (Not all outfitters offer this.) A detailed and entertaining safety orientation precedes all trips. Our river lunch includes choice of chicken, fish, steak or a vegetarian option with your selection made at trip check-in. Lunch is served after the Kennebec and Dead River trips at the Lakeside Resort Base Lodge; on Penobscot trips we serve lunch riverside after the morning run. NEOC is a family resort and we welcome children. For their safety the minimum recommended ages are as follows: Kennebec River - 10 yrs (NOTE: Children ages 6-9 may join the Kennebec River trips below the biggest rapids.) Dead River - 16 yrs Penobscot River - 12 yrs on the lower half and 15 yrs for the entire river. 6 yrs for lower river and family raft trips Our guides are professionals and work hard to give you an experience you won't soon forget. The price of all guided activities and instructional sessions does not include a gratuity; however they are greatly appreciated and appropriate when exceptional service is provided. Deposits, Cancellations, Refunds and the Fine Print: We require a deposit of 50% of the total reservation within 10 days of the date the reservation is made. We can either take a credit card payment at the time of the reservation or we will send you a copy of your reservation and expect payment within 10 days. We can also take deposit payments individually from more than one person in a group and apply and itemize that payment toward the reservation. All reservations must be paid in full 45 days prior to the trip date. NOTICE: All reservations for which no deposit is received 45 days in advance may be automatically cancelled without further notice to you. For reservations made within 45 days of the trip date we require full payment when the reservation is made. All reservations confirmed with a deposit will receive our full confirmation literature. Rafting, snowmobile rentals and our cabins are in high demand and we enforce a strict cancellation policy. If we receive cancellation 45 or more days prior to the trip date, a full refund will be granted. Cancellations made within 45 days of the trip date are non-refundable. Cancellation Fee: $15 per person of your deposit is non-refundable and non-assignable. Security Deposits: are required for each accommodation and will be collected at the time of check-in. We will accept an imprint from a Visa, Mastercard at Lakeside and we also accept Discover and American Express at Twin Pine Cabins. If we discover any damage or missing items, we will prepare a written estimate which will be forwarded to you and your credit card on file will be charged the full amount of the repair or replacement costs. PLEASE note all accommodations are non-smoking. If we find that your accommodation(s) has been smoked in, an additional $100 per unit, per day charge will be applied to your credit card on file. ON RISK: Although we have an excellent safety record, our trips and activities are not without risk. It should be recognized that accidents can and do occur. All adventure participants must sign an Assumption of Risk and Agreement to Participate form, before participating in any activity with New England Outdoor Center. We reserve the right to switch rivers or rental locations if water, snow or weather conditions merit a change. All of our activities run rain, snow, or shine. Finally, a few rules: Alcohol consumption is prohibited prior to and during trips, and quiet hours at 10PM are enforced to assure all our guests' satisfaction. Pets are allowed at some of our resort locations for a daily fee. Please call for details. DOGS: Dogs are allowed at Twin Pine Camps Cabins with prior reservation for $20 per dog/per night. We have a few rules that we ask you to follow: Must be on a leash at all times. You must pick-up after your dog. You may not leave your dog unattended unless in a kennel due to barking, damage and summer heat. We may be able to arrange for dog sitting, just stop by the office at Twin Pines for details. Please keep cabins picked up and clean if your dog swims etc. No dogs allowed on beds and furniture. You will be charged for any damage or extra cleaning. A $200 security deposit is required. (We provide you with a clean dog bed and bowls.) NEOC reserves the right to change or update prices at anytime, without notice. Once you have booked, your price booked stands even if prices go up.